Call Center Attrition rate

Based on reports, the Call Center is the highest when it comes to attrition rate compared to other industries here in the Philippines, believe it or not, it reaches a whopping 50% annually. This is concerning because it gives out the wrong impression that the call center is an unstable industry to to work for.

Companies should focus more on how to keep their employees happy and satisfied. Higher salary isn’t always the answer, most employees look for the sense of stability and security in the company that they work for.Self improvement and development are also some of the things that an employee looks for when they start building their career. Constant training and improvement for the employees, a good working environment and an attractive compensation package should be more than enough to make sure that employees would see a long career in the company.

Companies should also avoid fast tracked trainings and invest more on the development of their employees since this is going to be beneficial for them in the long run. This would avoid the need for constant hiring and firing because of the employee’s lack of skills or knowledge on the task at hand. Constant training will help ensure that the employees are well equipped to do the tasks that are assigned to them.

Keep them happy and keep them competent.

rgs