That is true, thats why there are a lot of people that chose to stick with companies that pays lower but has awesome benefits, not to mention the fact that they know that these companies are stable.
Call Center Attrition rate
Based on reports, the Call Center is the highest when it comes to attrition rate compared to other industries here in the Philippines, believe it or not, it reaches a whopping 50% annually. This is concerning because it gives out the wrong impression that the call center is an unstable industry to to work for.
Companies should focus more on how to keep their employees happy and satisfied. Higher salary isn’t always the answer, most employees look for the sense of stability and security in the company that they work for.Self improvement and development are also some of the things that an employee looks for when they start building their career. Constant training and improvement for the employees, a good working environment and an attractive compensation package should be more than enough to make sure that employees would see a long career in the company.
Companies should also avoid fast tracked trainings and invest more on the development of their employees since this is going to be beneficial for them in the long run. This would avoid the need for constant hiring and firing because of the employee’s lack of skills or knowledge on the task at hand. Constant training will help ensure that the employees are well equipped to do the tasks that are assigned to them.
Keep them happy and keep them competent.
rgs
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4 comments - add yours
ben10
September 11, 2008
tooch
September 12, 2008
It’s better to stay on companies that has good benefits because it would likely to compensate the not too high basic salary. .
philippine contact center
June 1, 2010
Even as other countries continue to struggle with their lagging job markets, BPO industry has been continuously opening up employment opportunities. Thousands of young graduates who would have been jobless found employment in contact center Philippines that sprouted all over the country in the past few years.
ron ona
September 25, 2011
as a managing partner of an HR management service firm, the high attrition rate is one of the challenge that my clients wanted us to resolve. here’s my take on the issue…
although the BPO industry per-se is stable, the employment side is not. this is because the call center industry have become a limbo for lost and disoriented careers & individuals. you can see graduates of nursing, architecture, engineering, fine arts, etc. all taking up employment at call center firms? why? i don’t think its because of “lack of opportunities” in the philippines for their respective field, but its the lack of their ability to create the opportunity… so, they take the most convenient route and work as call center agents.
okay, being a call center agent is a noble job since you deal with difficult customers day in & out. but you as an agent, is this what you really like doing? have you accepted the fact that your career as a nurse, engineer, or architect have ended? and you’re stuck on your cubicle talking to strangers? many refuse to accept that their original careers have ended & called their call center job as a stepping stone… hmmmm, i wouldn’t call that a stepping stopne if you’re an engineering grad. i’d call that, a manhole!
anyway, bpo companies have done their job of enticing agents with all these benefits & extras. but all the money is being spent on beers & unecessary spending just to make themsleves “happy”… but in reality, they’re not. they may love their pay but they’re not happy with their work becuase ita not what they signed up for.
the solution is to help these agents face & accept reality… that their careers as nurses, engineers, architects, etc. have ended. but as a consolation, they have a new home in the bpo industry. so, they have to adapt & re-tool themselves to become more customer-oriented… & not spend their break hours making fun of callers. they should find a sense of satisfaction of serving others… but frankly, this is something most filipinos don’t have. gone are the days that we’re known for our hospitality… its about time this is intriduced to the new generation & help them find a place in their new career.
