Call Center Firewall Outsource

I have been banging my head against the wall for about a year, to be able to block the agent’s from accessing websites that I don’t want them on while they are working, and now I’m feeling I have done it with out spending a dime on a high end firewall. There is only a couple agent’s that I see from time to time surfing on the internet while they are working, even though we have blocked everything on our firewall but the agent’s are the best on getting pass the simple firewalls because of the proxy servers.

Now, we are using a simple router that works great, we have not had any problems other than the domain filtering is not the best, so I searched and searched and found Open DNS This is not a firewall but a DNS, it will give you the ability to be able to make sure the agents can only access on what you want and the best thing is that it’s free.

You are going to have to set it up, but for the most part if you are a little techie then it should not be a problem, for me it took me about 10 minutes and it was working and from there, I can access the router from outside my office to make changes or see what’s happening.

This has to be one of the easiest open source things I have ever used.