Call Center Firewall Outsource
I have been banging my head against the wall for about a year, to be able to block the agent’s from accessing websites that I don’t want them on while they are working, and now I’m feeling I have done it with out spending a dime on a high end firewall. There is only a couple agent’s that I see from time to time surfing on the internet while they are working, even though we have blocked everything on our firewall but the agent’s are the best on getting pass the simple firewalls because of the proxy servers.
Now, we are using a simple router that works great, we have not had any problems other than the domain filtering is not the best, so I searched and searched and found Open DNS This is not a firewall but a DNS, it will give you the ability to be able to make sure the agents can only access on what you want and the best thing is that it’s free.
You are going to have to set it up, but for the most part if you are a little techie then it should not be a problem, for me it took me about 10 minutes and it was working and from there, I can access the router from outside my office to make changes or see what’s happening.
This has to be one of the easiest open source things I have ever used.
Pacquiao vs Hatton
We watched the fight at Aruba in Metro walk in Ortigas and it was great!
Glad to see Pacquiao win and even better it was a second round KO!
Thanks Manny for helping get the Philippines well known.
Also thank you so much for all our clients that supported and watched the fight.
Philippines call centers still not as big as India call centers?
After working in a call center for over six years here in the Philippines I have seen the advantages of India and many other countries that office call center outsourcing. The growth in the Philippines has been really big the last couple of months other then some call centers down sizing because of the economy in the US but you are still always here about India in movies and TV.
It’s always India India India I guess because they where one of the first to get into the game of call center outsourcing but the Philippines is gaining on them.
Another reason that it might be that a lot of people don’t know about call center outsourcing to the Philippines because the accent is much better than Indian call center.
American jobs outsourced
I just passed by this video through you tube and its great, I think that any one that is working in the outsourcing industry would get a kick out of it.
Unique Interactions on Twitter
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Unique Interaction a Philippine Call Center is re-designing it’s website
Hello all the readers, I just wanted to let you know that we are going to be re-designing Unique Interaction this month and I would like to get any feed back from everyone on what they would like the website to look like or suggestions.
Thanks for your support!
Call center Philippines Unique Interaction Team
Kidnapped American Makes Video Plea for Help
This really don’t have much to dealing with call centers or BPO but it goes to show you that both India and Pakistan are getting more and more dangerous for outsourcing companies.
India still has some of the biggest call center in the world but I’m not sure what call centers are in Pakistan other then TRG.
I my eyes three is three things that are going to happen.
1. Outsourcing prices are going to drop in these countries.
2. Call centers from these countries will more to there call centers to other countries like the Philippines.
3. No one will outsourcing there any more.
The Philippines is become more and more stable and comfortable for both people working and outsourcing here.
Call center Job
Any one looking for a good call center Job? starting pay at 12K to 40K
We are looking for outbound agents.
We are looking for outbound French agents.
Send your resumes to resumes@uniqueinteraction.com
