Call center India
I have nothing against call centers in India but I noticed chinked in there chain. There is allot of call centers out there showing there call centers and the people working in the call center and the thing I noticed when looking at there clients was peopling wearing turbans. In my eye’s as an American seeing some one wearing a turban is going to be a big turn off because it makes me think terrorist and I’m not at all thinking that they are but looking at it as an American turns me off.
Now looking at Philippines call centers that are offering tour my center it’s for American, the look and the feel of the people makes me feel better.
Watch out India here we come.
Kudos to you all
I think this is long overdue, but its still not too late to say these things.
Kudos!
To all Agents that we had before, thank you for working hard and being a part of our growth, your perseverance and dedication were not left unnoticed. You have been a big part of what we have today. We hope that the path you took would be fruitful and rewarding.
To all Agents that are still here, thank you for not losing confidence on us and staying with the company, albeit all the hardships and trials, your loyalty never faltered, we would always be grateful and we are glad to still have you while we take this journey to success.
To All the Tech Personnel that worked so hard night and day to ensure the stability of our system. To them who works so hard to keep us running all time, all the time. Our big thanks to all of you.
To the Admin and management team. Your effort is a big factor why we are still here in the business, we are glad that we are working hand in hand with you to make sure that the right decisions are made, and the right actions are taken. Your conviction and dedication to the company is very much appreciated.
To the Big Boss that always made sure that we are looked after. The person that works so hard to keep us running. To him who never sleeps just to make sure the company is running smoothly. To him who is constantly on the phone looking for new businesses and on the web marketing our website. Being a part of your company is and will always be an honor. Thank you so much sir.
rgs
Farewell to a Friend
After one and a half years of service,a very good friend and a very dependable employee decided to call it a career in the call center industry and decided to move on to another country as his next career step.
This person has been with me for 13 years as a friend and has been one of my most dependable IT Personnel in the company during his entire one and a half years of stay. I would always appreciate his professionalism, his hard work, his conviction and his passion for the company.My kudos to you my friend.
It is with a heavy heart that I must say farewell to such a fine person,but I watch him with pride as he gallantly marches to his next destination, armed with the knowledge and wisdom learned from us. May your next venture be successful and fruitful. You will always be a part of us.
Thank you my friend.
rgs
Survival of the Fittest
In the call center world, those who stand strong survives, those who don’t sees it as temporary reprieve for the need of employment. If you want to prosper in the call center business, there is no room for emotions, if things has to be done, it has to be done. Nothing personal, just business. Although with all of this, a good working ethic and a good personal ethic still applies.
Not a lot of people sees the call center as a long term employment opportunity. For us that has been in the business for a long time now, its sad to see that most of them lacks the passion and the conviction.Yes, the call center is surely based on the law of survival of the fittest, but it is fair enough to give everybody a fighting chance.
Call center outsourcing walk
I wanted everyone to get a chance to see what it was like walking on the street here in the Philippines. Sorry about the camera being bumpy.
Now everyone gets a chance to see what all the outsourcing world looks like.
Charice Pempengco and Celine Dion Duet
Hats off to another Filipino that has made it big around the world, congratulations.
Death of outsoucing with Obama
I just read an article about Obma and wanting to give companies in the states a tax break if there are not sending jobs over sea’s. I love Obama but this is somehting that could really affect us and many other call centers that are focusing on the US market. I will be voting for Mccain
Death of a Call Center
After being in the business for more than three years, a call center that i know so well decided to fold and close down the business. I was actually surprised when I first heard the news and thought it was just one of those closing-call-center-gossips but when my old colleagues who were working there asked me for a job, I knew right there and then that the news was true.
It was a call center located in the heart of Manila, my first ever call center. It’s what you may call my “portal” to the call center industry. I still remember my days there as an agent and as supervisor, my first conversation with an American over the phone, my first rejection, my first sale, my first ‘closer’ award and my first promotion. I actually thought that it would be my first and last call center but like what my mentor said, there is a bigger world out there… venture, and I just found myself out of Manila and into the corporate area of Ortigas. But anyway, going back to the topic, I honestly believed that that call center would do well and grow big since it is backed by two of the biggest business entities here in the Philippines but I guess I was wrong. From what I’ve found out, conflict after conflict from the owner and the backer slowly weakened what were once the strong pillars of the company. It was a domino effect, management slowly crumbled, people started leaving, campaigns started pulling out and then the inevitable happened, after more than three years of survival, the company that I thought was going to be great closed its doors and decided to leave the industry. It just proves that it’s not just about who is backing you up because at the end of the day, it all boils down to you and your people. Why worry about someone catching you when you can just avoid falling simply by taking the right steps.
Looking back on that event, I am proud to say that the organization that I am with right now is doing a great job. More power to you guys and keep up the good work.
-rgs
