Non Voice Call Center In The Philippines
One of the campaigns that is starting to make its way to the Philippines is non voice programs which is great because there Philippines is very good in doing such tasks and at rates 50% less than what the US and some other countries offer. The Philippines is said to a see big influx of non voice campaigns over the next couple of years but it still does not see a drop in outbound and inbound campaigns happening any time soon.
- All agents have at least two years college education
- Very well versed on computers and software
- Can type 30 words or more a minute
- Able to do live chat, send emails and data encoding
Unique interaction is now offering Non Voice Call Center In The Philippines starting at 5 dollars an hour
American Management
When you are working for an outsourced call center in the Philippines, it’s hard to deal if you are a foreign manager, because they where not brought up here and doesn’t know the culture. The life in the Philippines is close to the US and other countries, but its still not the same life style, slang and culture. Because Philippines were colonized by the Spaniards for around 300yrs & the Americans came here at the time of World War 2, that’s why our language is mixed with Spanish, English & Tagalog.
Talking to some Client’s can relate to you and understand on how they want your agents to communicate over the phone is very important, or the way that you want your reports done by just sending an email to make things easy without having to explain over the phone.
Clients have team leaders and managers that check their accounts, but most of the time they want to talk directly to the main Chief “Beau”, because they know I’m American & that I would quickly understand what info. or issue they want me to pass to the agents.
When you are in the Outsourcing Business, you want to make sure that you are working with someone that is going to give you everything that you need at the end of the day, but most would like to be able to talk to someone that understands your need. A man who is trained to his peak capacity will gain confidence. Confidence is contagious and so is lack of confidence and a customer will recognize it both.
Call Center Outsourcing
Outsourcing happens when the company purchases a product or service from other company. Successful outsourcing requires a strong understanding of the organization’s capabilities. Some company cannot afford to do it altogether. For instance, the call center firms here in the Philippines, outsourcing is an effective cost-saving strategy when used properly. It can provide you the things you will need in order for you to operate your business.
Companies need basic understanding on how to manage effectively. Of course they need to sustain all the materials or equipments and take it as considerations like functional agents, pleasant working area, helpful training materials as well as valuable management skills just like what we have here in Unique. Commercialized job like call center gives enchanting recommendations that would help agents motivate more to work further.
It is very important to maintain the welfare of the people in any kind of working field. Most especially they’re health and interest in order for them to work properly. Like any other companies they have human resource which helps the company to hire competitive agents who are flexible enough to go on with the ever changing world.
It is safe to say that, the longer you stay in this kind of job the more chances you will have to broaden your knowledge. Wise marketing and management strategies are both factors to be considered to get the natural success of any kind of profession.
So if you are looking forward to outsource your business that would provide you with those following factors, Unique can help to make your business to be one of the reliable and effective source of quality business.
Mark Kobayashi-Hillary interview at e-Services Philippines
A good interview about the Philippines outsourcing done by INQUIRER.net reporter Lawrence Casiraya.
Top ten outsourcing countries in the world
Here’s an article that I found about the top countries in the world for outsourcing but not sure if its for real!
Here is the list
1.India
2.China
3.Malaysia
4.Philippines
5.Hungary
6.Czech Republic
7.Russia
8.South Africa
9.Mexico
10.Poland
I did not know allot of these countries where on this list and I would have thought that Philippines would have been number two at least but I guess with allot of the manufacturing going on that’s why.
I think that you are going to see the Philippines move up this list in the next couple of years because allot of countries are getting tired of the accents of other countries but the Philippines call centers seem to be improving year by year and with a huge American influence it will make it even bigger.
I have been looking at other countries that in the future could be a place that would be cheaper and better then the Philippines but at this time I don’t see anything that is popping up right now or any time soon, I still think the Philippines has the best of everything that you need for outsourcing or call center type work.
On a last note, Malaysia at number three is crazy I did not even know if was outsourcing let along to be the number three on the list, I did do some reading online and it even said that the Philippines was cheaper in cost then there to do business.
India call centers
There is some call centers offering every low prices to out source to India but I don’t think that many companies are going to work with them.
India is going to be dead in the next five years, all of the companies are going to move to the Philippines to work with a real call center.
Bye Bye India!
What makes Unique Interaction different from all the other Philippines call centers?
What makes Unique Interaction different from all the other Philippine call centers?
Unique Interaction is one of the most competitive call center providers that there is in the outsourcing industry, not only do we have the best prices and packages but we also offer great service.
How does Unique do it.
1. The client decides that they would like to work with Unique Interaction.
2. Interviews are set for the client so that he or she is able to pick the agents that they like.
3. A date is set for the client to start training the agents, the amount of days training is up to the client.
4. Campaign information is to be sent to Unique Interaction to upload on our systems.
5. A start date is set.
So there are your five easy steps, Unique Interaction will be there the whole way no matter the size of the client, it could be one seat or ten seats every client is going to get the same treatment.
We are known for looking after our clients come hell or high water we will be there through every step of the way.
Big Call Centers - Feeling the Pain?
The big call centers are feeling the pain because allot of the major companies in the states are down sizing but the small call centers are still getting bigger!
This is some thing that I did not think about, when all the large call center’s are dropping accounts like fly’s the small call centers that have some type of advertising are slowing growing bit by bit. This is nothing major compared to the number of accounts or agents that the big call centers have but its playing there toll because there prices are about the same if they were to home source in the States. So now the smaller Philippine call centers are lowering there prices to compete with the prices of the big boys along with the call centers that are offering home sourcing, does this mean that the big boys are going to go down? I don’t think so, they will always be around because the demand will always be in need but you are going to see some of the smaller call centers in the Philippines growing over the next couple of months.
Now India, you are going to be done here very shortly the US, AU and the UK is done working with you, it’s only time until you will say, India what?
