Economy hurting your call center?
I read a study on the internet the other day that had some mixed emotions about call centers and outsourcing in the US, some companies are saying that they are affected, because the economy and others are saying that they are not affected, but most of them are badly affected. Most call centers and companies in the US are more interested in outsourcing to save money. But you still have some of the high strung Americans that want to keep jobs in the US to help the economy, but at the end of the day that is not going to help there or save you money.
If you are feeling the pinch and are looking to out source to a Philippine call center, then Unique Interaction is offering some of the most competitive rates in the market with the best infrastructure of any call center in the world.
Contact us at Unique Interaction
Philippine Call Center outsourcing Do it yourself System
Unique Interaction has been known about call center outsourcing leader in the industry for do it yourself outsourcing, meaning that we hire and you manage your staff in the Philippines over, phone, web cams, chat and email.
One of our biggest sellers is package “B” which gives you full control of your staff here in the Philippines but Unique Interaction takes care of the payroll, hiring, phone calls, voip systems, PBX inbound or outbound calls.
If you are interested in “Do it yourself Out-sourcing” contact us at Unique Interaction
Australians don’t want to listen to Indian call centers
I have been talking to allot of Australians for the last couple of months and they have all told me that they are tired of getting calls from India. Most of the times when some one calls them and has an Indian call center they just hang up the phone right away. One of the reason allot of the companies from Australia are coming to the Philippines is because of the better English and the accent compared to the Indian.
Indian call centers are competators of UI and the Philippines but are slowly losing the race in outsourcing do to the accent, I have posted some other post about this and now the story is coming truer and truer.
Call Center Outsourcing Guru
The year 2000 is the birth of an “Outsourcing or famously known Call center Service business” particularly in India, China, Singapore and Philippines. It is a phenomenal business that opens a wide opportunities for all such as schools, restaurants, building offices, local and provincial municipalities and the like who benefited the most. Whatever course you finish, no matter how young or old you are, as long as you can conversely speak English fluently “You’re-In”. Now, the question is How long an Outsourcing Call Center business is a booming industry and Is there a future for an Outsourcing business?
Many businessman and aspirants invest hundreds of thousand even millions of peso just to put up a call center business/office because the (ROI) Return of Investment is short and the profit is so alluring particularly because of the cheap labor here in the Philippines wherein you may get a highly educated operation and support group including Admin and Managers working with you. You pay them in peso and your gaining in dollars. Imagine the profits and other opportunities that may come to you. However, putting up an outsourcing business is not that easy. It is certainly a risky dare if you don’t know anything at all about call centers. It’s all about experience, vast knowledge and the courage to make decision are the essential characteristics of a wise call center outsourcing businessman. Partnering with the right people at the right time is the key to a call center success.
A competent businessman doesn’t simply decides or concludes right away. He/She can analyze, interpret and convert all the information, issues even concerns into useful business intelligence. As the saying says “More heads are better than One” that is why finding the right “mentor” or “guru” is a must for every Call center Outsourcing businessman or to anyone who is planning to build a call center business. Call center Mentors or the so-called Call center outsourcing Gurus is the right person that may guide and teach you how to become confident in decision making. They may also give you more techniques and guidelines how to make your decisions be more efficient and effectively, they’re so much better at knowing when you’re in the right place and at the perfect timing.
Decisions have the power to change your call center outsourcing business now and forever and the smart way to do a call center outsourcing business is to do it with your mentor’s or gurus. Not only to make a profit but also to visualize and put into action your business plans and make the difference.
To give you more tips and insights about call center here are highly recommendable sites to log on: call center outsourcing info; Call center outsourcing guide ; call center guy
5 dollars an hour with FX outsourcing
I was just walking to the mall to get something to eat and I was thinking about the new package that we had just came out with that I’m pretty sure is the lowest cost most of the people out there searching for a call center to outsourcing to.
This is the way I did the mail, based off a 160 hours worked in a month 800 / 160 = 5 dollars a hour. I maid that much when I worked at taco bell!
I have had allot of companies call in and I tell them our prices and some say to high and that they could hire some one in the US for the same price to do the job but not now.
The price is so frecking low that its impossible to compete with Unique!
Now one thing to under stand is that you are not getting anything like lower quality of service if you pick this package, the only thing different is that you are not going to get as many features as some of the other packages. If you like to see the differences like the link. call center outsourcing compare packages
Philippines Outsourcing gets nod from Int’l biz leaders
THIS is getting good in the Philippines BPO (business process outsourcing) and call center business in the country in the start of the year 2008. In a statement from Philippine President Gloria Macapagal-Arroyo noted that she will seriously promote the BPO, especially contact centers as one of the premiere industries in the country.
The statement was made during Mrs. Arroyo’s three-day visit to Switzerland from January 25 to 28. This is the first international forum attended by the President from the start of the year 2008. Mrs. Arroyo, clad in all-black gown attended the World Economic Forum in Davos, Switzerland and meets several world leaders from different nations.
The international business forum is a great opportunity for the country to be acknowledged with the effort to sustain the growth of the outsourcing industry. It is advantage that Mrs. Arroyo has full chance to promote the country as a premiere investment destination in Asia. Mrs. Arroyo stressed out that she is promoting the Filipino expertise in IT (information technology), contact center companies, among others.
In the recent statement of the President during the joint National Economic and Development Authority (NEDA)-Cabinet cluster and the National Anti-Poverty Commission-Cabinet cluster meeting, Mrs. Arroyo said: “another central goal of our trip is to continue the relentless promotion of the Philippines as a great place to invest and do business.”
“For the first time in a generation, the Philippine economy is on a path to sustained economic growth, creating millions of new jobs and billions of new pesos in revenue to invest in our people and our infrastructure to build up our nation. Foreign investment is central to that progress,” the President stressed, which is posted at the Office of the Press Secretary website.
To prove this, the country’s gross domestic product grew up to 7.1 percent in the first nine months of 2007. And also, Mrs. Arroyo will fly to Dubai in the United Arab Emirates (UAE) on Saturday noon (early Saturday evening in Manila), which also seek more investments to the country. The more international relations will be a great boom in the Philippines because the country is gaining reputation in terms of the outsourcing.
In addition, the Philippines is the leading supplier of call center agents to the international key players’ investors in the global outsourcing. Every year, the demand of the customer service is growing. It is now the full responsibility of the Philippine Government to maintain the fuel of competitive workers to fill in the vacant positions. It has been said that the country produces about 380,000 graduates every year. Though it is admitted that some of the graduates can’t speak good English; the Department of Education (DepEd) is enhancing its standard that English must consider as the major of instructions in every school. And also, the National Government allocated budget to DepEd in order to boost the teaching quality as well as to produce graduates to be easily qualified when applying jobs to the call center in the Philippines.
In 2010, the National Government expects that its target in terms of jobs for the Filipinos will flourish its goal. As ten of thousands Filipinos are presently employed in call centers, and BPO companies is the result of the effort to strengthen its campaign.
To date, these call center employees from all ages totally enjoy the blessing of the booming outsourcing industry. Potential outsourcer players continue to consider the Philippines as the first choice in putting up their business.
The Truth About Call Center Seat Leasing
By Roberto L Bacasong
If you are in a call center business and want to start immediately, the best way for you is to venture into seat lease scheme and let the host handle your business for you. Thinking of a place to outsource, the Philippines is one of those countries on top of the lists. There are so many reasons why potential investors are interested to start up their call center business here. The fact that Filipinos can communicate effectively like American way, the lower-cost and the environment climate is also a plus factor.
I have been writing about call centers features for quite sometime and one that makes me really interest is about seat leasing. Being a journalist at heart is something to be proud of. When I was active in the media profession, I wrote several call center articles but all those stories are just a piece for news writing materials – particularly for business section. Not only a word of mouth that call center industry is a business boon in the Philippines. As India started this, now the Philippines is gaining a rapid share on the contact center industry especially on revenue distribution. It is noted that potential investors are watching the growth of this industry from the start it enters to the Philippines. They are somehow curious whether they will start to invest capital to start up instantly.
I write this article because I want to give background and substantial effort to any of the investors who may possibly venture into call center. For those who have been in this business, I am confident enough that their recommendation would be a good basis in convincing the investors to venture into seat leasing. I believe that seat lease is a perfect business not just for short-term but for a long-term solutions. My utmost desire is to let the businessmen know that there’s future in call center seat lease. How to choose effective seat lease company to let your business stay around in the industry. And of course, the fair recommendation and judgment of the best call center company in the Philippines that is known in doing seat lease.
First and foremost, seat lease is known as do-it-yourself company that will provide the infrastructure you need to run on your business usually at a monthly basis. They should provide the following such as a place for your employee to sit with a cubicle, chair, computer, phone, headset, predictive dialer, PBX, inbound ACD phone system, VoIP communications, inbound 800 phone numbers, technical support, and much more depending on the center you are working with. If you’re new to this business, the leaser will going to pay for the manpower such as hiring inbound and outbound agents (depends on what primarily the account is), managers, accounting and payroll. The company handling seat leasing can also you help you out in searching for staffing to serve as forefront of your business.
The outsourcer’s client will make sure that everything is in good hands when handling the business properly. For each Lease Seat, the call center shall make available the use of the ACD, utilizing CTI (if appropriate) or Predictive and Preview Dialing. The clients is guaranteed to have access to real time review of agent statistics, project status, monitoring and whisper coaching functionality. The outsourcer provides a client adequate training space and the technical ability to conduct remote monitoring. The outsourcer provide training for client on the ACD and IVR. The outsourcer will make available to client Project Management and Call Center Expertise within their current staff.
There are various call center seat lease company in any parts of the world but one thing I know is Unique Interaction, which provide 100 percent satisfaction to their clients. The clients of Unique Interaction revealed their fair sentiment comment how happy are they because of the success they of their account. The package they offer include:
$325 per station per month $2 an hour
No hidden cost
No long-term commitments
No set up fee’s or deposits
Everything is paid weekly with four post dated checks
99.9% up time
Recruitment help
Hardware included
Provide a call station complete with a computer and a phone/headset
Provide an working environment complete with air conditioning and Adequate lighting
Technical support
Access to IP webcam
Guarantee security in your building for our employees
PBX, ACD, CRM IVR and Music on hold
800 numbers or main land local US numbers
Predictive Dialer
Unlimited phone calls to the main land US
One nine hour time slot is dedicated for lease, 8 hours of calling and a one hour lunch break
All costs are based on a monthly basis for every 10 employees in US dollars
Your seat leasing cost is $3275
Your employee cost is $2750
Philippines BPO earned $5B in ‘07
By Roberto Bacasong
THE revenue of the Philippines BPO (business process outsourcing) in 2007 posted at $5 billion, a news release coming from the Department of Trade and Industry (DTI) disclosed.
The annual report from DTI indicates that the revenue of the country’s outsourcing industry grew from $3.5 billion in 2006. Currently, the country’s global leading in the outsourcing employs a total of 320,000 workers, which is higher compared in 2006 with a total of 235,000 employees.
This growth is inline with the campaign of the Philippine Government to boost this industry not only locally but its target among the international key investors. The Philippines is one of the frontline choices in terms of BPO, especially the call center which is the voiced account scheme.
Other than call center, the Philippines is also promoting its competency in medical transcription, IT (information technology), animation, among others. Earlier, positive reports from international business leaders in Davos, Switzerland lauded the country’s huge growth in the outsourcing in the recent World Economic Forum.
Big and small companies are operating in the Philippines because of its cost-effective services and investor-friendly atmosphere. Philippine President Gloria Macapagal-Arroyo, in her previous statements posted at the Office of the Press Secretary (OPS), thanked the investors for lifting the country’s economic activity. She added that the employment opportunities in the outsourcing industry are a way of supporting her campaign to have a “Strong Republic†nation.
Competition
Because competition is very high in the BPO, several countries in the Southeast Asia, European, and the United States are also boosting this industry to remain on the top.
The country today is no doubt to gain success in maintaining the industry alive. The serious thing to consider is to stay above because other countries are seriously promoting their BPO industry not only to gain revenues but also to be a global leader.
Oscar Sanez, head of the Business Process Association of the Philippines disclosed during Thursday’s e-Services briefing that the country remains to be competitive.
Mr. Sanez said the voiced-based (call center) still growing in the country because of the English fluency of every Filipino. However, Mr. Sanez urged BPO firms to also strengthen the country’s weaknesses in the accounting, finance, engineering design and IT services.
Meanwhile, DTI reported that Filipino graduates with high knowledge on liberal arts, which is the studies focusing on general knowledge and intellectual skills, gives favorable advantage to the country as the preferred outsourcing destination rather than other offshore destinations like India.
DTI reported that higher fluency in English and with higher orientation in the customer services are among of the reasons why potential investors like the country.
According to Richard Mills, an expert on outsourcing in the Asia Pacific disclosed that India is known to be a top producer of technical knowledge while the Philippines is focusing more on liberal arts.
Mr. Mills disclosed that locators around the world is putting their companies in the country such as animation, medical services, insurance processes, legal services, publishing and content enhancement. Mr. Mills is one of speakers during the Business Venture Track of e-Services Philippines Outsourcing Conference and Exhibition attended by BPO executives, businessmen, local and national politicians.
Every year, the country’s graduates reached at 385,000 with strong background in the English language. The country is also producing more than 100,000 accountants and business-related college graduates every year.
To prove the best of the Filipino accountants, the US Generally Accepted Accounting Principles (GAAP) acknowledged the Filipinos skills in accounting. This is because Filipino accountants who passed the yearly Certified Public Accounting (CPA) exam are familiar with GAAP and International Accounting Standards (IAS) in terms of financial reporting.
The Philippines outsourcing will continue to deliver finest services to its clients worldwide and expected to grow to 12.4 billion dollars with 303,000 job opportunities in the next two years.*
