Philippines The Wild Wild West
I have been talking to allot of people and friends that have some bad blood with some of the people that they have partnered with or are working with and when some thing bad happens every one thinks that the Philippines is the wild wild west. Pretty much they all start saying that I’m going to kill you are have you taking care of and they really mean it but almost 99.9% of the time nothing happens. I have had many talks with some friends about this because they are worried about some one that is really going to kill them because a deal with south and most times people take this very serious but for me I have heard it a couple times and nothing had ever happened. Allot of people that have never spent time in the Philippines really have no idea, all they hear is the stories from internet or friends that might have spent a little bit of time here. They Philippines is a nice place and it’s no wear near as bad as people say that it is. There are goods and bad’s about the Philippines but it’s like that in any country that you go.
If you very come here to the Philippines just make sure that you are staying in a safe area and you will be fine.
Dave Kreitzer coming? Philippines?
Is Dave really coming? I don’t know but I love his music, I hope he does.
The new hit band
Whats It Cost To Run A Call Center In The Philippines
I have had allot of customer ask me why my prices are so high when really they are not compared to the US but also the Philippines is not the cheapest place to outsource to.
I wanted to give everyone an idea on what it cost when you are running a Philippines call center so when you see these other call centers that are offering prices for $700 to $900 dollars and what you will get if you are signing up with them.
A good friend of mine Anthony that owns a call center here said that the death of call center outsourcing was going to be these call centers that are charging these low amounts because the people that signed up with them would get a bad taste in there month and not want to come back for another try.
To set up a company in the Philippines $1,000 USD
Taxes 40% of what the makes
Employers share of SSS, Phil Health, Bigi and Tax
Back pay
13 month pay
Vacation leave
Sick leave
Phone calls to the US both land lines and cell phones
Headset’s
Office rental
Computers
Predictive dialer
PBX
Network
High speed internet and it ant cheap but it’s what you need for voip
Dealing with the Government “Price Less”
Dealing with employee’s “Price Less”
Employees here work for 8 full hours not 7
These are all cost that you would have if you hired some one in the Philippines and also the States but by outsourcing it you want have to work about any of it.
Yes it’s cheaper in the Philippines to do business but you have to look at all the other cost involved in operating here in the Philippines, it’s not Mexico 
When you are thinking about outsourcing your work to the Philippines call center some times you forget about the other cost that it takes to run it in the States or in the Philippines. The cost is not going to change when you do the math Philippines is still cheaper, the only other way that you can save and still have agents from the States is to Home Source which is hiring agents to work from home but then you still have to take care of there payroll and other problems that might happen but that is still going to cost you about 10 dollars an other.
When you are thinking about outsourcing work to the Philippines don’t look at it as outsourcing to the Philippines, you are outsourcing home the way of life and the way that everyone talks is like they are from your home town.
If you decide to sign on with a call center that is cheaper make sure that you are the one that is going to pick your agents and ask them how much they are going to get piad and it will give you an idea of how good they are.
You get what you pay for, here in the Philippines the cost of agents is going up, the days of saving money on good agents ended last year. The good thing about that is that the agents in the Philippines are getting allot better compared to 5 years ago.
CALL CENTER IN THE PHILIPPINES
Filipinos are a lot favored by foreign clients because of our neutral tone of voice or accent. Plus the fact, that we are more patient and very eager to recognize and understand the different effective telesales strategy.
One nice thing about call centers here in the Philippines, there is no discrimination. It doesn’t matter with regards to your gender, status in life, and even your height and weight. As long as you can explain well what you want to offer if you are on outbound sales, and you know how to give customer satisfaction if you are on the technical and inbound sales.
Call Center commission and spiffs that motivates the agents to work harder just like other company gives and supplying them with working materials like computer, headset, internet and air conditioned working environment. Not just that, the annual celebration of parties like for example, if it is Christmas season there are programs, games, bonuses and incentives that agents are very much awaited for.
Some companies also provide team building by doing it out of town for swimming or hiking, bar and restaurant hopping that helps their employees or agents to build healthy relationships between each other. They are conducting seminars on how to maintain proper telecommunication strategy, which helps them to develop more their skills.
Training centers are also available here in the Philippines, that help those who want to learn the fundamentals of call center job. I would say that the Philippines, is a more practical country compared to other countries by terms of employment availability, cultural adjustment and advanced technology know-how of the people here.
Call Center Agent Philippines life
Class year end again and a lot of graduate students are looking for a job in order for them to enhance and establish their knowledge to their related course. Most of the time it does not happen for reasons, a lot of factors to consider like peer pressure, lifestyle and unconditional stability of life. Call Centers are popular in today’s society and other people think that when you become a call center agent it’s a “wow” thing, like you can earn lots of money because of the salary, the benefits you’ll get and the friends you will meet. I would say it’s a job for a reason for a good season, in other words there’s a limitation.
Living with bunch of struggling, happiness, competition, teamwork and sometimes disappointments, you can experience all of that in our call center world but we have to learn to love it. Being Focus and Positive these two main ingredients can put you on the level of success, just like other field of work. It’s not like you come in, have a sit, put your headset on, make a call, get a sale, cigarette break, make a call, get a sale, go home and just wait for the cut off and then do it again and again. Being a customer service agent needs flexibility and determination in order for you to get your goal.
Other establishing call center company had been into many issues of bankruptcies, but still some stayed to get along with this past faced existence of changing world. I remember these few lines which I learned from this field, if it’s got to be, it’s up to me. There’s a lot choices out there, but chances are so few. Everyday is a learning process for me. As a graduate marketing student, I would say I already applied my knowledge by interacting to people by means of communicating using telephone without me seeing them personally. Different nationality, accent, cost of living even their personal lives, I experienced knowing all of that.
Sometimes our demands in life change, we are very much confused to our needs and want and let ourselves ignore the availability of what is only there. Just like job, we want something for real for life, something equates to our abilities and strengths. In my call center world it’s more than that, what I’m trying to say is, you will learn things you never thought you would. This is not just English speaking plus confidence equals money, this is all about life, about existence.
The passion and style that call centers brings, can help us adapting the different changes happening inside and out of the country. Let’s say for pessimistic sake the disadvantages of being a call center agent. There’s you’re friendly local hold upper, destroying your sleeping pattern because of working late at night and the number one issue, being the number one customer of all bars especially if it’s pay day. Well, let me take back to what I said, we are living in the changing world then so be it.
Philippine Call Center, the Best Customer Service in the World
I have to say that the Philippines has some of the best customer service, because every one is so nice and patient. Some times the agents get calls from clients that are not happy and very up set for something that is really not a big deal and the customer just wants to let it out on some one in the company, it’s amazing to see how the Philippine call center agent handles it. In most cases I would think some one from the States would not be as nice as the agents here.
This does not mean that the agents here are not good or the outbound sales, but what the Philippines is best for is “customer service”, it was made for it.
Call center Job
Any one looking for a good call center Job? starting pay at 12K to 40K
We are looking for outbound agents.
We are looking for outbound French agents.
Send your resumes to resumes@uniqueinteraction.com
Indian call center
You want some one like this answering your calls
