Call Center Outsourcing Guru
The year 2000 is the birth of an “Outsourcing or famously known Call center Service business” particularly in India, China, Singapore and Philippines. It is a phenomenal business that opens a wide opportunities for all such as schools, restaurants, building offices, local and provincial municipalities and the like who benefited the most. Whatever course you finish, no matter how young or old you are, as long as you can conversely speak English fluently “You’re-In”. Now, the question is How long an Outsourcing Call Center business is a booming industry and Is there a future for an Outsourcing business?
Many businessman and aspirants invest hundreds of thousand even millions of peso just to put up a call center business/office because the (ROI) Return of Investment is short and the profit is so alluring particularly because of the cheap labor here in the Philippines wherein you may get a highly educated operation and support group including Admin and Managers working with you. You pay them in peso and your gaining in dollars. Imagine the profits and other opportunities that may come to you. However, putting up an outsourcing business is not that easy. It is certainly a risky dare if you don’t know anything at all about call centers. It’s all about experience, vast knowledge and the courage to make decision are the essential characteristics of a wise call center outsourcing businessman. Partnering with the right people at the right time is the key to a call center success.
A competent businessman doesn’t simply decides or concludes right away. He/She can analyze, interpret and convert all the information, issues even concerns into useful business intelligence. As the saying says “More heads are better than One” that is why finding the right “mentor” or “guru” is a must for every Call center Outsourcing businessman or to anyone who is planning to build a call center business. Call center Mentors or the so-called Call center outsourcing Gurus is the right person that may guide and teach you how to become confident in decision making. They may also give you more techniques and guidelines how to make your decisions be more efficient and effectively, they’re so much better at knowing when you’re in the right place and at the perfect timing.
Decisions have the power to change your call center outsourcing business now and forever and the smart way to do a call center outsourcing business is to do it with your mentor’s or gurus. Not only to make a profit but also to visualize and put into action your business plans and make the difference.
To give you more tips and insights about call center here are highly recommendable sites to log on: call center outsourcing info; Call center outsourcing guide ; call center guy
Philippines call center on ABC
Here is a nice short video about the growth of the call center outsourcing in the Philippines that I really like.
I like the fact that they showed the Philippines more of a US look, with the way the agents looked and dressed, meaning that more Americanized then allot of the other countries. It made you think that when you are outsourcing, it’s like you are outsourcing to a company in the US.
http://www.cbsnews.com/video/watch/?id=2811136n
The Philippines is about 100% just like the Us, yes you are going to run into people that don’t speak that much English at time but most of the time that all speak really good English. I was just at hooters with the my family and a friends and we both thought that it was better in the US coming to the quality and standards and even English was really good and yes I said hooters.
I don’t know why but allot of the contries and the new channels and bulding it as a strange thrid world country when its really not, you really have to be here to under and see why its just like the Us.
Call center forum
We just opened our own forum called call center scream this site is call center realted, its all about the call center outsoucing in the Philippines.
Keep The Fire Burning
Like any other businesses, call centers also have its up and downs, the borderline between failure and success is only separated by your desire to win and to learn to stand up where you fell. We see a lot of companies, not just call centers that crumbles down on the weight of different challenges, economic and other external factors. But there are still those that rose up to the challenge and emerged victorious.
We just have to remember that its not always a smooth sail, and the road to success doesn’t have only one fork, there are a lot. Its important that we should always be ready to face the challenges and make the right decision and do the right actions when we reach those obstacles.
If something went wrong. find the reason why, thats the first step in solving the problem. Next is creating contingency plans, what would you do if you feel that the weight of the challenges are becoming heavier? How can you weed out the problem what would you do the fix it and prevent it from happening again.
Dont lose hope, keep your desire for success, let it fuel your action..Keep the flames of hope burning.
rgs
Keeping it simple and straight forward
Lets admit it, no matter how many options we choose from, its still hard for us to find the one that we really like, or the exact one that we need. Wouldnt it be nice if we are able to choose just the exact things that we need? That is what im trying to gear towards to, provide our clients with the power to pick and choose.
If they can find a company that could give them exactly what they are looking for, nothing more and nothing less, the offer would surely be appealing to them.
I still have a bunch of tweaking to do, but im sure it wll be all worth it
Tailorfitting our Packages
Since different companies have different needs for services, offering the same service will not attract all of them. So what we are doing right now is making our packages customizable to fit whatever our customer’s needs are. Imagine buying a car and being able to choose your color, your seats, your wheels etc. and taking out the things that you don’t want or need.
For example, If you are a company that offers chat support to your customers, and you don’t necessarily need to do phone calls,we can customize our offer to you, giving data access priority over voice, taking out the cost for telco and providing you VNC or remote access to your agents workstations instead.
I am doing some fine tuning on these and any feedbacks would be greatly appreciated.
rgs
Price or Quality
Because of the huge numbers of Call Centers here in the Philippines offering Seat Leasing, you might be surprised on how low they would go when it comes to price. The question is, is cheaper always better? Is it going to save you money in the long run? or maybe its cheap when you start but would hurt you in the future.
I don’t have anything against companies that offers low price solutions, I actually think its a good idea. All I’m trying to say is that, we know that we get what we pay for. We have to admit that we can never buy a Ferrari with a price of a Volkswagen. My point is, if you need something cheap with just the basic phone setup and such, then cheaper alternatives are fine. But if you are looking towards a bigger and longer future in the business, with capabilities to please your clients, then spending a bit more would not hurt you. Always remember that investing on quality is never an expense.
Bottom line, for those of you who are gearing towards leasing seats for your operations, look at the entire package of the offer,don’t just rely on the price, remember, cheaper is not always better.
rgs
FX outsourcing
After talking with a potential client on the phone like I talked about in the post before, I have decide to come up with something just like that in order to compete with the other call centers offering packages like this in the Philippines.
So now we have a total amount of packages of 5, I was thinking how do we show off the packages to the client and then I thought how about compare the packages.
So we are doing that very thing right now, compare the packages you will get to see whats included and what not included in each package.
Should be up in a day.
Any comments please let me know
