Low cost call centers in the Philippines
I have been baging my head on the wall the last couple of days because I have seen these Philippines call centers being able to offer low prices, somthing like 800 dollars a month. I finnaly had a chance to talk to a potentional client that is working with one of these low cost call centers but said the the service was pretty good. I have been waiting to talk to some one that is working with one of these call centers about how the service was and what they where offering like
800 number
Local number
fax
PBX
Predictive dialer
Call center recordings
Call barging
Remote monitoring
Reporting
Tier 2 voip provider, commercial grade
CRM
IVR
Voice mail
Call Conferencing
Redundancy
Now take away about 90% of those features and that what you get for 800 dollars, pretty much you are getting a person, local phone number and unlimited incoming and out going calls. This does not mean I think that its a bad idea or these companies are offering a bad service, I think it’s brilliant.
Any one interested in just these services we can match the same price, if you want the extra addons the price is 200 bucks more.
Last thing, with most low call centers have set up fees and deposits.
Desktops or Laptops?
If you are building out a call center and is already in the process of choosing what computer to use, you might want to consider using laptops instead of desktops for your workstations. It’s not unusual to see call centers using laptops nowadays since it has a lot of advantages over regular desktops. One of them is the laptop’s built-in battery, which means you already have a built in AVR. Another thing is it saves you a lot of space in the cubicles and not to mention its power efficiency. It actually consumes less electricity compared to desktops.
Since your agents doesn’t necessarily need a powerful computer, a regular P3 or P4 laptop with 256mb of RAM should do the trick. If you are worried about the price, you can get affordable secondhand laptops ranging from 12,000 Php to 20,000 Php that works just as great as new ones.
One downside of it is that laptops are not as easy to fix as desktops if they get broken, but of course like all other equipments, we should all be responsible enough to use them with care.
rgs
Home sourcing
I think that its about right, over the last couple of months our business has dropped big time and I really did not know why the Economy oil what ever but I think this was a reason also.
I have thought about home sourcing here but not with the Philippines agent but with foreigner agents.
We are now offering the same services as in the States home sourcing but here in the Philippines with all kinds of nationalities US, UK, AU ect.
The difference is only in Price from the US and here, we are offering this service at $1599 something around 10 dollars a hour. Now some people will say that they can pay a call center agent that there in the US which is quite true but in other countries like the London and Australia they are paying something like 18 dollars a hour and its very hard to find people that are willing to work in a call center.
All of the home sourced agents are educated and college educated.
Do I think that the Philippines can not compete with America or the other countries for outsourcing? No not at all, I think that the Philippines is great place to outsource to if you are looking to save money on labor and other over head.
Call Center Attrition rate
Based on reports, the Call Center is the highest when it comes to attrition rate compared to other industries here in the Philippines, believe it or not, it reaches a whopping 50% annually. This is concerning because it gives out the wrong impression that the call center is an unstable industry to to work for.
Companies should focus more on how to keep their employees happy and satisfied. Higher salary isn’t always the answer, most employees look for the sense of stability and security in the company that they work for.Self improvement and development are also some of the things that an employee looks for when they start building their career. Constant training and improvement for the employees, a good working environment and an attractive compensation package should be more than enough to make sure that employees would see a long career in the company.
Companies should also avoid fast tracked trainings and invest more on the development of their employees since this is going to be beneficial for them in the long run. This would avoid the need for constant hiring and firing because of the employee’s lack of skills or knowledge on the task at hand. Constant training will help ensure that the employees are well equipped to do the tasks that are assigned to them.
Keep them happy and keep them competent.
rgs
Dollar is going up yaa
The dollar is going up which is a good thing for the US but also means that we make more money yaaaa
Now it’s 46 php to 1 US dollar
Outsourcing child care.
Now in the US they are even outsourcing child care.
Call centre office take two
I wanted to re shoot this because the camra is better and its a little bit longer.
BPO to KPO(Knowledge Process Outsourcing)
Business Process Outsourcing is now a big industry in the Philippines and we are one of the countries that is known worldwide to be a good place to outsource. We know that we cannot compete with India and China’s volume in terms of scale, but we can certainly beat them in terms of quality of service. Providing Higher-level services should be our focus.
The Filipinos are very competent in the fields of Engineering, Health care,Finance and Design Process and with these area of specializations, we can start focusing on it as future services that we can offer on top of regular call center services. We have to attract clients not because of the numbers of employees that we can have but the fields that we can offer to them.The industry of engineering design work, health research capabilities, finance accounting and analytics work should become our new sources of growth for the industry
This doesn’t necessarily mean that we have to change the way we offer our services, the new focus on high-end services must go with efforts to sustain regular call center operations since this is still the bulk of the industry’s revenue.
rgs
