Hello World, Hello Philippines

By Roberto Bacasong

SOUNDS familiar? Outsourcing today is considered the most dynamic business in the country. Reading the reports about call center published under the business sections of the country’s top national dailies revealed the development on this industry.

For instance, BusinessWorld newspaper, a national daily in the Philippines, always give noticeable update of what is going on in the IT matters, and the business process outsourcing.

In the same newspaper, an article entitled: “Business process outsourcing firm to set up shop in Leyte,” published on November 7, 2007, written by their Leyte correspondent Lemuel L. Pagliawan, reported that a local BPO firm is planning to set up an office at the Leyte Information and Communications Technology (ICT) Park in the town of Palo.

This is a huge development, this only means that call center remains to be the sunshine industry in the country. We can continue boosting the challenge if we continue to focus and develop the resources that we have. The partnership between the local and the national investors are considered a strong testimony of keeping this industry alive.

This will not only benefit our nation, it will give a wider opportunity for all of us in the next following years. It is a pride and honor that despite political instability report, the country remains to be the center stage of promoting the call center business.

If our government leaders will focus on doing outsourcing for the country, it will contribute a dramatic effect to our employment ratings. It is a testament that will be used by our future generations.

Saying a simple hello to our customer is not only establishing rapport. We are bringing the name of the Philippines in the outsourcing world. This is a business in which Filipinos are to be proud of. This is the trend now in the country, which continue to receive a flying color in the outsourcing world.*