Hosted Dialer

I have really been looking into hosted dialers or hosting my dialers in the US instead or keeping them here in the Philippines because of not having to worry about the hardware and then also being able to host them in the States might improve the quality a little bit more.

I have also been looking at buying a commercial dialer and hosting it in the US to help improve the reporting of the dialer that we are currently using which is Vici dial. The problem that you have with buying a commercial dialer is the cost, Touch Star told me the other day that it was $1,000 dollars per seat and that’s only the licensing then you have server cost and dialogic cards and many more.

And there are many other commercial dialers out there

Back to a hosted dialer

I have heard about:

1. Touch Star - I think its a great dialer to sign up with for hosting a dialer but the problem is the cost is a lot, about 300 a month per agent plus 1.9 telco. Also set ups. This is a good dialer but its going to cost you and it still breaks like the other ones just cost a lot more.

2. Magnalogi - I sign up for this company, I talked to the VP of sales but found out he had no idea what he was selling, I would suggest not using this company. Cost looks good $150 per agent including telco for the first month second month is $250 per agent per month. I had a lot of problems and decided in 3 hours to cancel the account.

3. Hosted dialer - I just found this company and I think that they would rock, $190 per agent per month with telco. The nice thing about this is they will let you test it before you sign up, I believe for 3 days maybe one person. I talked to their person in sales and he knew what he was talking about, it made me feel a lot better about signing up with them after what I went through with Magnalogi. I think I could get them down to about $150 a seat with more seats.

I have seen some other hosted dialers but for now I just wanted to talk about these three, like I said go for hosteddialer.com because they put there money where there mouth is and let you test it first.