Life of a Call Center Agent

Everyone is off to bed, but not me, i actually just got out of the shower, getting ready for work.While everyone else calls it a day, i am just starting mine. This is how it is when you work in the call center. I still remember my days as a call center agent, and yes, it was my first time working the night shift and it was hard. I was used to working in the morning before i entered the call center industry and it was really not easy adjusting my body clock to what i call US standards. I didnt have a car that time so I had to take a bus going to work,(I was just a trainee that time with only training allowance so getting a cab was out of the question). On a good note, working nightshift has its advantages, mainly, travel time is shorter because there is less if not zero traffic.You also avoid the rush hours so goint to work and coming home is really a breeze.

While at work, I was amazed on how much coffee and energy drinks were consumed by the agents there I was doing outbound telemarketing that time so when we get on the phone, our supervisor does whatever she can to pump us up and keep the energy flowing while we were trying to get as many sales as we can. Background music, encouraging words and even a few bits of sweets here and there.Anything that would keep you up during the whole shift.

After the shift, some would get ready to go home, but some have other plans to end the day. That was where i first experienced drinking beer instead of coffee at 7am in the morning and this was not unusual for people that works in the call center. After a couple of bottles, I was ready to to go home, its still early so getting a ride home was easy. Ending my day and looking forward to a new day tonight.

That how my call center agent life was, there are some excitements and challenges in between but all in all, it was a great experience.Whenever i see or talk to somebody who is new in the call center, I cant help but see myself in them and I always tell them, ‘you still have a long way to go’, but don’t worry, the reward is well worth the journey.

rgs.