US companies are trying to outsource in other countries as it’s cheaper
but it doesn’t mean that they are less careful either. Quality is still
important. Lack of it would surely have a big effect on their business.
Other Countries Are Trying To Get Into The Business
I have been seeing a lot of different countries trying to get into the BPO business like Mexico, Kenya and China.
Now the problem that they have is that their English is horrible compared to the Philippines. I don’t know why their English is not good in these countries maybe the British? I guess that they are trying to go after the back end BPO like data processing but a lot of them are trying to do voice also which I think is a bad idea.
The big difference in the Philippines is that the US has been in this country for over a 100 years, you walk around here in the major cities like Ortigas, Makati, Cebu and Baguio you will see every store or fast food on every block. I don’t think that there is anything closer to the States as far as accent and American English.
I can sell the services all day long that we offer at Unique Interaction but at the end of the day I want to sell the Philippines and how good the English is.
Once you step outside Manila then you will start getting into where things are a little different than what you would see home and the way that they are running things.
Anything you can do I can do better
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3 comments - add yours
BPO companies
May 30, 2009
fg resources
June 11, 2009
Quality service is what matters regardless of the countries US companies is outsourcing their agents. They also have their on set of rules and protocols on of getting their clients as well as agents. Do you have QUALITY?
beau
June 12, 2009
Of course we do or we would have not have been in business for 4 years. Quality is how you succeed in this business, quality in everything.
