Philippine Call Centers VS. India Call Centers

By Julius Cezar Franco On June 13, 2011 Under Call Center, Call center Outsorucing, Call center technology, Customer service, Philippines call center news, philippines call center
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The Philippines has officially overtook India in call centers and voice related work as of today, and how exactly did that happen?

· The Philippines was colonized by the Americans for roughly 48 years so there is a strong similarity and familiarity towards the American culture and many Filipinos now live in the USA as well.

· What is more, English is used in the education system and is widely spoken by Filipinos. And the Philippines Produces Hundreds of thousands of English Speaking College Graduates each year.

· Filipino officials visited India to See for themselves and study if why Call Centers Industry is such a big one in India. When they returned to the Philippines, they rationalized the approval process for the setting up of call centers and changed their rules to allow individual buildings to become special economic zones offering tax breaks, quick clearances for permits and exemptions from import duties for necessary IT and Telco equipment. In addition, a government-sponsored training program through TESDA was created to improve the English and communication skills of students who wish to work in the industry.

· Philippine senator Miriam Defensor-Santiago said she would file a measure to further jump-start support for the BPO industry and its workers plus she urged other legislators to come up with laws that would support this so-called “booming sunshine industry” in the country.

· The Philippines has a lot more younger work force than those of in India.

To summarize, The Philippines has formally overtaken the Call Center crown from India by adopting through a lot of things and by still curving literacy through the industry as we speak. But in the contrary we are still far behind by a few aspects by India Including IT and software related jobs since India produces about nearly half a million IT graduates each year. In short The Philippines has overtaken India in call centers, however it remains far behind in more sophisticated outsourcing services.