Read your article and find more ideas that I will start to work on hope to work with me…Great advice, and helpful for us.
Philippine Call Centers VS. India Call Centers
The Philippines has officially overtook India in call centers and voice related work as of today, and how exactly did that happen?
· The Philippines was colonized by the Americans for roughly 48 years so there is a strong similarity and familiarity towards the American culture and many Filipinos now live in the USA as well.
· What is more, English is used in the education system and is widely spoken by Filipinos. And the Philippines Produces Hundreds of thousands of English Speaking College Graduates each year.
· Filipino officials visited India to See for themselves and study if why Call Centers Industry is such a big one in India. When they returned to the Philippines, they rationalized the approval process for the setting up of call centers and changed their rules to allow individual buildings to become special economic zones offering tax breaks, quick clearances for permits and exemptions from import duties for necessary IT and Telco equipment. In addition, a government-sponsored training program through TESDA was created to improve the English and communication skills of students who wish to work in the industry.
· Philippine senator Miriam Defensor-Santiago said she would file a measure to further jump-start support for the BPO industry and its workers plus she urged other legislators to come up with laws that would support this so-called “booming sunshine industry” in the country.
· The Philippines has a lot more younger work force than those of in India.
To summarize, The Philippines has formally overtaken the Call Center crown from India by adopting through a lot of things and by still curving literacy through the industry as we speak. But in the contrary we are still far behind by a few aspects by India Including IT and software related jobs since India produces about nearly half a million IT graduates each year. In short The Philippines has overtaken India in call centers, however it remains far behind in more sophisticated outsourcing services.
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June 18, 2011
August 4, 2011
You are just advertising the Philippine Call Centers, First of all you must come to India and check the status and then and only then you comment on India Outsourcing Industry.
August 4, 2011
India can’t touch the Philippines when it comes to call center services! Go to India no way!
September 13, 2011
Indian outsourcing industry is very much developed and advanced. India still leading in the outsourcing industry.
October 7, 2011
Because Philippines is the 3rd larget English speaking language after US and UK. Also they know the enthusiasm of American Culture that why Philippines over took the India when it comes of best call center industry.
November 8, 2011
Even if we’re not as sophisticated, bad English can still hamper lead generation. You need effective communication after all and broken grammar can be one serious block. I say that mastering it can definitely give our call centers a fighting chance.
November 14, 2011
Great points about lead generation through call center services. It is true that bad communication or language barriers can hamper down on lead qualifying. Nice post.
November 20, 2011
Theirs a lot of call center in the Philippines, Philippines has a language advantage over India because the type of English that is taught in schools is Americanized English. Filipinos tend to speak with a more Americanized accent and it is less noticeable to Americans that they are speaking with someone from another country. English in India is taught with a British dialect.
December 2, 2011
Filipinos has Americanized English!!! funny - you guys have real funny accent i’ve ever spoked with - you guys kill our grammer - Never compare you guys with indians or malaysians…they are far better than you guys…Filipinos go to indian schoool and learn grammer first…
February 11, 2012
As someone who has frequently been on the recieving end of calls in the U K I would like to say that the calls from the Philippines are the only ones it was easy to understand…I AM english, I do know what I’m talking about….. Spoked with Neli ???
















