I think that you are right, the philipines definitely would be the best in customer service.
Philippine Call Center, the Best Customer Service in the World
I have to say that the Philippines has some of the best customer service, because every one is so nice and patient. Some times the agents get calls from clients that are not happy and very up set for something that is really not a big deal and the customer just wants to let it out on some one in the company, it’s amazing to see how the Philippine call center agent handles it. In most cases I would think some one from the States would not be as nice as the agents here.
This does not mean that the agents here are not good or the outbound sales, but what the Philippines is best for is “customer service”, it was made for it.
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Andy
April 2, 2009
















