CALL CENTERS IN THE PHILIPPINES
Putting up of whichever kind of company, especially call center business, it is very essential to have enough understanding on how to run this kind of business. If you will notice here in the Philippines, basically on some recognized cities, there are offices rents here lower than the other foreign cities. If you have in mind of putting up one, by choosing lower cost of rental you can take advantage of it to have minimal operating expense.
Of course when you want to begin or set up any kind of business, you will need people to work for you. You should have at least these following factors to think with reference to capital, location, and price. Money matters as I was trying to say. Certainly, you would want to earn when you invest, Right? And it will take time for you to achieve them. That is why you need to take quality as your initial consideration. You will need quality people that can provide you quality service in order for you to do it.
Obviously, call centers in the Philippines is highly in demand for the fact that it is less expensive when it comes to renting offices, by terms of employment availability here, that is why other businessman will definitely wanted to expand or outsource their business here in the Philippines.
It may be said that the Filipinos are patient and hardworking. Being on the phone for the total of 7-8 hours a day is not that easy if you’re not patient as much as necessary. It has often said that for the succeeding years, call center jobs here in the Philippines will still be the favored employment instead of working overseas
Philippines Call Center Cost Going up?
Over the last year the cost to operate in the Philippines has gone up about 30% mostly because of the staff are requesting more pay, because the quality of employees in the Philippines is getting allot better in both sales and customer service. There are some call centers in the Philippines that are offering very low rates, but at the end of the day you are not going to get some one working for you that you are going to be happy with, like the cost for the higher level staff are not going to take the low wages that these call centers are asking for.
The quality of the agents here in Philippines compared to all other countries is much better, because of the influence of America over the last 100 years, the agents that are requesting more money is because they don’t have an accent, unlike some of the other agents other call centers are offering at packages like 700 or 900 dollars a month.
Two things that most companies are looking at when they are looking for a Philippines call center is the quality and price which one is more important to you?
I’m not talking about prices like $20 or even $12 dollars an hour, much lower than that compared to allot of the lager companies requesting that amount, and not even talking about the advances or the deposits.
One of the most important things when you are doing outsourcing, is making sure that the agents that are working for you have a good American accent and they understand what your customers are asking when they have a question.
You get what you pay for, Or if you do decide to work with a call center in the Philippines that has a very low rate then at least make sure you can pick your agent before they start.
CALL CENTER IN THE PHILIPPINES
Filipinos are a lot favored by foreign clients because of our neutral tone of voice or accent. Plus the fact, that we are more patient and very eager to recognize and understand the different effective telesales strategy.
One nice thing about call centers here in the Philippines, there is no discrimination. It doesn’t matter with regards to your gender, status in life, and even your height and weight. As long as you can explain well what you want to offer if you are on outbound sales, and you know how to give customer satisfaction if you are on the technical and inbound sales.
Call Center commission and spiffs that motivates the agents to work harder just like other company gives and supplying them with working materials like computer, headset, internet and air conditioned working environment. Not just that, the annual celebration of parties like for example, if it is Christmas season there are programs, games, bonuses and incentives that agents are very much awaited for.
Some companies also provide team building by doing it out of town for swimming or hiking, bar and restaurant hopping that helps their employees or agents to build healthy relationships between each other. They are conducting seminars on how to maintain proper telecommunication strategy, which helps them to develop more their skills.
Training centers are also available here in the Philippines, that help those who want to learn the fundamentals of call center job. I would say that the Philippines, is a more practical country compared to other countries by terms of employment availability, cultural adjustment and advanced technology know-how of the people here.
What makes Unique Interaction different from all the other Philippines call centers?
What makes Unique Interaction different from all the other Philippine call centers?
Unique Interaction is one of the most competitive call center providers that there is in the outsourcing industry, not only do we have the best prices and packages but we also offer great service.
How does Unique do it.
1. The client decides that they would like to work with Unique Interaction.
2. Interviews are set for the client so that he or she is able to pick the agents that they like.
3. A date is set for the client to start training the agents, the amount of days training is up to the client.
4. Campaign information is to be sent to Unique Interaction to upload on our systems.
5. A start date is set.
So there are your five easy steps, Unique Interaction will be there the whole way no matter the size of the client, it could be one seat or ten seats every client is going to get the same treatment.
We are known for looking after our clients come hell or high water we will be there through every step of the way.
Economy hurting your call center?
I read a study on the internet the other day that had some mixed emotions about call centers and outsourcing in the US, some companies are saying that they are affected, because the economy and others are saying that they are not affected, but most of them are badly affected. Most call centers and companies in the US are more interested in outsourcing to save money. But you still have some of the high strung Americans that want to keep jobs in the US to help the economy, but at the end of the day that is not going to help there or save you money.
If you are feeling the pinch and are looking to out source to a Philippine call center, then Unique Interaction is offering some of the most competitive rates in the market with the best infrastructure of any call center in the world.
Contact us at Unique Interaction
Philippine Call Center outsourcing Do it yourself System
Unique Interaction has been known about call center outsourcing leader in the industry for do it yourself outsourcing, meaning that we hire and you manage your staff in the Philippines over, phone, web cams, chat and email.
One of our biggest sellers is package “B” which gives you full control of your staff here in the Philippines but Unique Interaction takes care of the payroll, hiring, phone calls, voip systems, PBX inbound or outbound calls.
If you are interested in “Do it yourself Out-sourcing” contact us at Unique Interaction
