Provincial Call Centers
First there was Makati, then Ortigas Center, then Libis, Alabang, Quezon City and now the provinces. Call Centers in the Philippines are just popping out like mushrooms, and during this growth, a lot of investors are now diverting their attentions to provinces to build their call center. At first, that may seem strange and impractical simply for the fact that building a call center in the province is something unheard of. I still remember the first time I told my folks that i was working in a call center, all of them had the same reaction.. dumbfounded, they don’t know what a call center is, and after all my efforts of trying to explain it to them in the simplest way that i can, they all came to the conclusion that i was a telephone operator. So its just shows how new the concept of the call center is to the people in the province back then. But now, you may be surprised on how many call centers are now operating from the provinces, and why wouldn’t they? If you take a close look at it, there is a lot of benefits in running a center from the province, first is operating cost, we all know that office spaces or rentals in the province is much cheaper compared to Manila, you could probably get up to fifty percent savings on office rental. Then provincial rate of salary is lower than that of Manila. If you are worried about the supply of manpower, keep in mind that forty to fifty percent of the applicants that are coming to Manila are actually from the provinces, imagine how attractive your company will be to them because instead of coming to the city for a job, you are there to give it them. You also don’t have to worry about other utilities like ISP provider, Electric, etc. you will definitely get it there.
Now, if you really want to maximize all of this, there is another key thing that you need to learn, and that is VoIP or Voice Over Internet Protocol.This will eliminate the needs for expensive equipments and long set ups. It will cut your cost dramatically without sacrificing efficiency and quality. Its saving money without cutting corners. I actually have first hand experience working with companies that uses VoIP technology and I would have to say that they are great. It can do whatever you need your telephony to do without the ridiculous cost.
I wouldnt be surprised if i see a call center being built in my province anytime soon.
rgs.
