Call Center Bloopers…Not really a laughing matter
It was just one of those days, got in to the office, opened my laptop and checked my emails, and as usual I get my to do list for the day. Then suddenly, one email caught my attention, its one of those send-to-many emails and the title was ‘Call Center Bloopers’. It’s actually a compilation of mistakes made by call center agents while on the phone. Mistakes that some may find funny and worth sharing but on my personal opinion, there is actually nothing funny about it, to give you an idea of what I’m talking about, here are some of them;
CSR:Thank you for calling Sprint now together with Nextel, to better resist you
CSR:Oh, no, you don’t have to worry, Mrs.Parker, we can call your husband to ask permission to charge the amount on his credit card. We can call him right now and do a threesome with him on the phone.”
CSR:I apologize for that very long hold, Mr.Sedillo, but thank you for that patiently waiting.”
And there is a LOT more of them. At first glance, yes they sound funny and we have to admit the fact that we people always get a laugh when we hear or see others make mistakes. But, if you come to think of it, there is nothing funny about them; It shows flaws of call center agents, it shows weakness in the Company’s training, its sounds so unprofessional and the company that the call center services definitely doesn’t appreciate them. The funny thing is how other people exert effort to compile these mistakes and post it on the web or propagate it through email. Hasn’t it occurred to them that they are in a way demoralizing overseas companies from outsourcing their services to us? Maybe if those overseas companies start looking at other countries to outsource their business to,, people who gets a laugh out of our agents mistakes might realize that the joke was actually on them.
Bottomline is, instead of populating the internet with all those ‘funny’ stuffs, why not start posting about how good our agents are and show everyone that we are at par with them when it comes to skills and communication efficiency. This might not provide laughter in the start, but it would definitely make us smile in the long run.
rgs
