Desktops or Laptops?
If you are building out a call center and is already in the process of choosing what computer to use, you might want to consider using laptops instead of desktops for your workstations. It’s not unusual to see call centers using laptops nowadays since it has a lot of advantages over regular desktops. One of them is the laptop’s built-in battery, which means you already have a built in AVR. Another thing is it saves you a lot of space in the cubicles and not to mention its power efficiency. It actually consumes less electricity compared to desktops.
Since your agents doesn’t necessarily need a powerful computer, a regular P3 or P4 laptop with 256mb of RAM should do the trick. If you are worried about the price, you can get affordable secondhand laptops ranging from 12,000 Php to 20,000 Php that works just as great as new ones.
One downside of it is that laptops are not as easy to fix as desktops if they get broken, but of course like all other equipments, we should all be responsible enough to use them with care.
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