BPO to KPO(Knowledge Process Outsourcing)
Business Process Outsourcing is now a big industry in the Philippines and we are one of the countries that is known worldwide to be a good place to outsource. We know that we cannot compete with India and China’s volume in terms of scale, but we can certainly beat them in terms of quality of service. Providing Higher-level services should be our focus.
The Filipinos are very competent in the fields of Engineering, Health care,Finance and Design Process and with these area of specializations, we can start focusing on it as future services that we can offer on top of regular call center services. We have to attract clients not because of the numbers of employees that we can have but the fields that we can offer to them.The industry of engineering design work, health research capabilities, finance accounting and analytics work should become our new sources of growth for the industry
This doesn’t necessarily mean that we have to change the way we offer our services, the new focus on high-end services must go with efforts to sustain regular call center operations since this is still the bulk of the industry’s revenue.
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