Yah, technology is growing fast in call center industry. I mean not just they making it better they are making it cheaper. Like most of call centers now are using VoIP (Voice over internet protocol) technology.
Technology
One of the things that I notices over the last couple of months with some of our newer clients is that most of them that are doing there own telemarketing are just using a phone and paper or excel. I think phone and excel works for you if its what you have to work with but it you though in some other tools or reports it may help the end result which is more sales or better services. The call center Technology is really advanced in the last couple of years, giving us the ability to do about anything that we want to.
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3 comments - add yours
pirateking
September 9, 2008
RUS
May 9, 2009
In terms of technology, what brand would you recommend in setting up a call center?
beau
May 11, 2009
Vicidial is good if you are looking for free or if you want some one to set it up for you may cost a couple bucks or you can like at hosting a dialer about 190 with telco, not a bad deal http://www.hosteddialer.com
