The BIG ones VS. The small ones

I have been working in the call center Industry for almost 4 years now and I have been to several centers already specifically in Manila, Philippines
I have been to the BIG ones and to the small ones too but I started off small in a 50 seat center in Ortigas owned by an American, I was 18, young and just got off from my first few years in college and I had totally no Idea of what the call center industry is, as months passed by everything was running really smoothly not until I got rushed to the hospital for anxiety panic attack and has been restrained by my parents from working for the center and was forced to go back to school instead. A few years had past and here I am back into the Call Center Industry and this time I aimed for the BIG ones and luckily I did get in to one and to another one and another one and finally I went back to where I started the small one in Ortigas owned by an American.

So I’ve been there done that and these and here is how I see BIG ones VS. The small ones, of course this is opinionated:

BIG ones have extensive and complex structures of employees both in operations and management and I’d say are a lot more famous than the smaller ones because they have their dedicated team for marketing and all that. Job seeker also finds it more stable to stay and work with a BIG call center primarily because they feel more secured about their jobs if it’s a BIG company and indeed that was one factor that I myself considered when I applied in one on the BIG ones and indeed I got those security stuffs that I was wanting, a really promising salary, I had an HMO(Health Insurance), A term life insurance, free meals, nice BIG parties, Gym discounts and a lot more perks and privileges that a BIG center can give you. In short I drowned into it and loved it so much but as time goes by you will finally figure out the cons and the flaw of the BIG ones, too much stress and politics and pretty much a very lesser chance of leveraging your career standings because for once this BIG call centers have thousands of employees and pretty much just needs a few hundred supervisors, managers and trainers so for you to be able to step it up one more ladder up you are in for the greatest competition of your life and not to mention again the great and strong politics in the BIG ones. On the other hand working for the smaller centers isn’t the worst experience at all, although they lack some of the perks and privileges of the BIG ones there are still a lot more to love on to this centers, right now I am back in to the small ones primarily because I finally had enough of everything of the BIG ones, inhumane schedules, never ending schedule swaps and changes, raging politics and all that. Now I may not have my HMO(Health Insurance) or any of the said Grand perks and privileges and not even the Humongous amount of salary I used to have but at least with this small company I find less politics and mere peace and harmony with my fewer co-workers, a bit slacker rules, metrics and regulations than of the BIG ones which makes you feel more relaxed and stress free but still you get to be paid a nice and decent premium and most of all you still have a job and a paycheck per paycheck life just like with the BIG ones and most of all you can reach your goal position and ladder up your post in no time. In the end BIG or small what is most important is that you have your livelihood and that you are happy on what you do and that you do it BEST.