The Truth About Call Center Seat Leasing

By Roberto L Bacasong

If you are in a call center business and want to start immediately, the best way for you is to venture into seat lease scheme and let the host handle your business for you. Thinking of a place to outsource, the Philippines is one of those countries on top of the lists. There are so many reasons why potential investors are interested to start up their call center business here. The fact that Filipinos can communicate effectively like American way, the lower-cost and the environment climate is also a plus factor.

I have been writing about call centers features for quite sometime and one that makes me really interest is about seat leasing. Being a journalist at heart is something to be proud of. When I was active in the media profession, I wrote several call center articles but all those stories are just a piece for news writing materials – particularly for business section. Not only a word of mouth that call center industry is a business boon in the Philippines. As India started this, now the Philippines is gaining a rapid share on the contact center industry especially on revenue distribution. It is noted that potential investors are watching the growth of this industry from the start it enters to the Philippines. They are somehow curious whether they will start to invest capital to start up instantly.

I write this article because I want to give background and substantial effort to any of the investors who may possibly venture into call center. For those who have been in this business, I am confident enough that their recommendation would be a good basis in convincing the investors to venture into seat leasing. I believe that seat lease is a perfect business not just for short-term but for a long-term solutions. My utmost desire is to let the businessmen know that there’s future in call center seat lease. How to choose effective seat lease company to let your business stay around in the industry. And of course, the fair recommendation and judgment of the best call center company in the Philippines that is known in doing seat lease.

First and foremost, seat lease is known as do-it-yourself company that will provide the infrastructure you need to run on your business usually at a monthly basis. They should provide the following such as a place for your employee to sit with a cubicle, chair, computer, phone, headset, predictive dialer, PBX, inbound ACD phone system, VoIP communications, inbound 800 phone numbers, technical support, and much more depending on the center you are working with. If you’re new to this business, the leaser will going to pay for the manpower such as hiring inbound and outbound agents (depends on what primarily the account is), managers, accounting and payroll. The company handling seat leasing can also you help you out in searching for staffing to serve as forefront of your business.

The outsourcer’s client will make sure that everything is in good hands when handling the business properly. For each Lease Seat, the call center shall make available the use of the ACD, utilizing CTI (if appropriate) or Predictive and Preview Dialing. The clients is guaranteed to have access to real time review of agent statistics, project status, monitoring and whisper coaching functionality. The outsourcer provides a client adequate training space and the technical ability to conduct remote monitoring. The outsourcer provide training for client on the ACD and IVR. The outsourcer will make available to client Project Management and Call Center Expertise within their current staff.

There are various call center seat lease company in any parts of the world but one thing I know is Unique Interaction, which provide 100 percent satisfaction to their clients. The clients of Unique Interaction revealed their fair sentiment comment how happy are they because of the success they of their account. The package they offer include:

$325 per station per month $2 an hour
No hidden cost
No long-term commitments
No set up fee’s or deposits
Everything is paid weekly with four post dated checks
99.9% up time
Recruitment help
Hardware included
Provide a call station complete with a computer and a phone/headset
Provide an working environment complete with air conditioning and Adequate lighting
Technical support
Access to IP webcam
Guarantee security in your building for our employees
PBX, ACD, CRM IVR and Music on hold
800 numbers or main land local US numbers
Predictive Dialer
Unlimited phone calls to the main land US
One nine hour time slot is dedicated for lease, 8 hours of calling and a one hour lunch break
All costs are based on a monthly basis for every 10 employees in US dollars
Your seat leasing cost is $3275
Your employee cost is $2750

Call Center Philippines