Whats It Cost To Run A Call Center In The Philippines

I have had allot of customer ask me why my prices are so high when really they are not compared to the US but also the Philippines is not the cheapest place to outsource to.

I wanted to give everyone an idea on what it cost when you are running a Philippines call center so when you see these other call centers that are offering prices for $700 to $900 dollars and what you will get if you are signing up with them.

A good friend of mine Anthony that owns a call center here said that the death of call center outsourcing was going to be these call centers that are charging these low amounts because the people that signed up with them would get a bad taste in there month and not want to come back for another try.

To set up a company in the Philippines $1,000 USD

Taxes 40% of what the makes
Employers share of SSS, Phil Health, Bigi and Tax
Back pay
13 month pay
Vacation leave
Sick leave
Phone calls to the US both land lines and cell phones
Headset’s
Office rental
Computers
Predictive dialer
PBX
Network
High speed internet and it ant cheap but it’s what you need for voip
Dealing with the Government “Price Less”
Dealing with employee’s “Price Less”
Employees here work for 8 full hours not 7

These are all cost that you would have if you hired some one in the Philippines and also the States but by outsourcing it you want have to work about any of it.

Yes it’s cheaper in the Philippines to do business but you have to look at all the other cost involved in operating here in the Philippines, it’s not Mexico

When you are thinking about outsourcing your work to the Philippines call center some times you forget about the other cost that it takes to run it in the States or in the Philippines. The cost is not going to change when you do the math Philippines is still cheaper, the only other way that you can save and still have agents from the States is to Home Source which is hiring agents to work from home but then you still have to take care of there payroll and other problems that might happen but that is still going to cost you about 10 dollars an other.

When you are thinking about outsourcing work to the Philippines don’t look at it as outsourcing to the Philippines, you are outsourcing home the way of life and the way that everyone talks is like they are from your home town.

If you decide to sign on with a call center that is cheaper make sure that you are the one that is going to pick your agents and ask them how much they are going to get piad and it will give you an idea of how good they are.

You get what you pay for, here in the Philippines the cost of agents is going up, the days of saving money on good agents ended last year. The good thing about that is that the agents in the Philippines are getting allot better compared to 5 years ago.